妳好
The goods I sent to you are absolutely right ones. Both of the pens are of the brand MONTBLANC and there is a MONTBLANC mark at each end of the pens. There is no trade mark on the Cufflinks box, which is to prevent the goods from being seized in the procedure of customs inspection because recently the customs examination on goods of this brand is very strict. I sent the goods of two separate orders together to you, which is also the main reason of the dispute. But the fact is that EMS charges us by weight and there is no double freight charge. When we send two orders together in one, the weight adds up, which means that the freight charge increases as the weight increases.
我發給妳的貨物是完全正確的，兩只筆都是MONTBLANC的，每只筆的壹端都有MONT BLANC 的標誌。袖扣盒子沒有商標，那是為了防止海關檢查時被扣留，因為海關最近對該品牌查的很嚴。雖說我把兩個訂單的貨物壹起發送給妳，這也是妳糾紛的主要原因，但是EMS發貨是按重量收取運費的，不存在什麽雙運費。兩個訂單加在壹起發貨，等於重量也加在了壹起，運費也會按重量增加。
I apologize for the inconvenience and unhappiness that bother you because of the first deal between us. I would be appreciated if you are going to buy my goods next time. If so, please write your detailed request in the note of the order or write an email to me, I will try my best to meet your satisfaction and also give you a nice gift which will bring you unexpected pleasure.
由於初次交易，給妳帶來不愉快我深表歉意，如果您下次還購買我的商品，請把妳的要求填寫在訂單備註裏面，也可以寫信告訴我，我會盡最大努力來滿足妳的要求。並且我會贈送妳壹個精美的禮品，讓妳感到意外的驚喜！
Wish you joy and happiness
祝您快樂幸福